Points lost in Limbo?

I keep wanting to do a post on this and finally found time to do one.

I have encountered people the past week that either don’t know if they have points or don’t know how to get to them, so eventually they forget about them and lose out on all the benefits.

With Amex MR points it’s easy. You should get a user name and password set-up at Amex.ca.

Then when you sign in, all your credit cards are there with current balances.

That is basically what you need to do for all of them – user name and password.

Yes, that turns into a few user names and passwords but it also turns into thousands in free travel.

I would love to know how many points get “lost in limbo” and then are worthless. Or people cancel their cards without ever using their points because it is too much of a hassle.

One situation in particular keeps popping up with some of my friends.

The Amex Starwood Preferred Guest Card. People sign up for it and sometimes for whatever reason they are not assigned a Starwood account #. This situation has confused at least 3 of my friends. Amex ends up sending the bonus points to some account – but the individual doesn’t know what account.

Other situations like this have arisen the past 4 years I have been doing this and have even confused me in a couple of instances.

My solution? CALL THEM.

That’s it. You have points – you don’t want to lose them. CALL THEM.

Yes, it may take awhile and yes it may get confusing – you need to be somewhat organized too!

Most confusion generally lies with the fact the credit card company/banks (ie. TD) is a different entity than the hotel chain(Best Western) or points entity (Aeroplan).

If you call them I have found them to be quite helpful most of the time!

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